Setapp FAQ and Troubleshooting for Elephas
Using Elephas on Setapp. Elephas offers the standard plan on Setapp.
What is Setapp?
Setapp is a subscription service that gives you access to 240+ Mac and iOS apps for one monthly fee. Elephas is proud to be part of the Setapp family, making our AI-powered knowledge assistant available to Setapp subscribers.
What Elephas features do I get with Setapp?
Your Setapp subscription includes Elephas Standard plan which provides:
✅ Included Features:
- 1 macOS device access
- Super Brain - Build your own AI intelligence from your documents
- Unlimited documents support (20+ file formats)
- File format support: PDF, DOCX, PPTX, HTML, MD, TXT
- Brainstorm with your knowledge bases
- 5 Workflow Automations
- Reply to emails with Super Brain
- Rewrite sentences to remove clutter
- Write emails and blogs with hints
- Create your own AI commands
❌ Not Included in Setapp Plan:
- iPhone/iPad smart AI keyboard
- Multi-device support (3+ devices)
- Apple Notes, Notion, Obsidian, DevonThink integrations
- Video and Audio file support
- Unlimited Workflow Automations
- Higher Credits limits (Pro/Pro+ levels)
How do I get started with Elephas through Setapp?
- Open the Setapp app on your Mac
- Search for Elephas in the search bar
- Click Install to download Elephas
- Launch Elephas from your Applications folder or Setapp
- The app will automatically activate with your Setapp subscription
Can I upgrade to Pro or Pro+ plans?
Yes! If you need additional features like:
- Multi-device support (iPhone/iPad)
- Advanced integrations (Notion, Obsidian, Apple Notes)
- Video/Audio file processing
- Higher Credits limits
You can upgrade directly through Elephas:
- Go the Elephas Pricing Page -ElephasElephas Pricing Plans - Affordable plans that grow with you
- Choose your preferred plan (Pro or Pro+)
- Complete the upgrade process
Note: Upgrading will create a separate Elephas subscription outside of Setapp. You may want to remove Elephas from your Setapp collection to avoid confusion. All your existing data will be presered.
What happens to my data if I cancel Setapp?
Your Super Brain data and settings are stored locally on your Mac. If you cancel Setapp:
- Your data remains on your device
- You can continue using Elephas with a direct subscription
- Simply purchase a plan from our website to maintain access
- All your Super Brains and knowledge bases will remain intact
I'm having activation issues
If Elephas isn't activating properly through Setapp:
- Ensure Setapp is running - Elephas needs Setapp to be open for license validation
- Check your Setapp subscription - Make sure your Setapp subscription is active
- Reinstall Elephas:
- Quit Elephas completely
- Remove it from Setapp
- Restart your Mac
- Reinstall Elephas from Setapp
- Reset Setapp permissions:
- Open Setapp preferences
- Go to the "Account" tab
- Click "Reset Setapp"
Credits Usage and Limits
Your Setapp plan Limits : For current updates Refer Setapp Support Docs More Info
In Setapp 1 credit ≈ 4 messages in TypingMind with the GPT-4o model. Setapp credits reset each month on your billing date For Setapp AI+ plan: Refer to this link Setapp AI+ plan Overview
In Website version for standard plan :
- 100 credits (up to ~300 english books) per month for general AI operations
When do Credits reset?
Setapp credits reset each month on your billing date.
Website Version Credits automatically reset on the first day of each month based on your website subscription cycle.
What happens if I run out of Credits?
If you exceed your monthly Credits limit:
- You can wait for the monthly reset
- Or upgrade to Pro/Pro+ for higher limits
- Credits usage can be monitored in Elephas preferences
Using Elephas on Multiple Devices
The Setapp plan includes access to 1 macOS device only.
To use Elephas on:
- Additional Macs
- iPhone or iPad
- Multiple devices simultaneously
You'll need to upgrade to our Pro plan (up to 3 devices) or Pro+ plan (unlimited devices).
Can I use Elephas offline with Setapp?
Yes. Elephas does offline LLMs with your Setapp subscription.
Troubleshooting Common Issues
Elephas won't launch
- Ensure Setapp is installed and running
- Check if your Setapp subscription is active
- Try reinstalling Elephas through Setapp
Super Brain not indexing files
- Verify file formats are supported (PDF, DOCX, TXT, etc.) For More Info
- Check available disk space
- Ensure files aren't corrupted
- Try re-adding files to your Super Brain
AI responses are slow
- Check your internet connection for cloud AI models
- Consider switching to a different AI model in preferences
- Clear app cache in Elephas preferences
Getting Additional Help
For Elephas-specific issues:
- Email us: support@elephas.app
- Check our documentation:ElephasElephas | Knowledge Base
For Setapp subscription issues:
- Contact Setapp support: support.setapp.com
- Manage your subscription: my.setapp.com
Frequently Asked Questions
Q: Is the Setapp version different from the direct purchase version? A: The app is identical, but the Setapp version includes Standard plan features. Direct purchases offer more plan options.
Q: Can I sync my Super Brain across devices with Setapp? A: iCloud sync is available, but the Setapp plan only includes 1 macOS device. Upgrade ( website version )to Pro/Pro+ for multi-device support.
Q: Will my Workflow Automations transfer if I upgrade? A: Yes, all your settings, automations, and Super Brains remain intact when upgrading from Setapp to a direct subscription.
Q: Can I use my own OpenAI API key with the Setapp version? A: Yes, you can use your own API keys for OpenAI, Claude, or other supported AI models.
Q: Do Setapp users get customer support? A: Absolutely! Setapp users receive the same level of support as our direct customers.